EAC - Problem Solving with Global 8D
Often problem-solving is only understood to mean writing 8D reports. This training communicates the specific techniques of the 8D method and additionally demonstrates supporting analytics for problem processing.The participants will be trained to handle the evaluation of existing data and to describe missing information in such a way that other team members can procure it for further processing.
This course appeals especially to an organization’s employees from sales, development, customer service and claims processing, production, purchasing, logistics, as well as internal and external quality assurance who in the foreseeable future will be put in charge of a problem-solving team.
History, development and relevance of the 8D Method
Outline of procedure for the 8D Method
Exact description of problem
Deduction of interim containment action
Connection between root cause and corrective action
Use of simple analytical methods – Ishikawa & 5-Why
Actual state/not-actual-state analysis
Confirmation that the identified cause triggers the problem
Determine corrective action
Planning the implementation of corrective action
Continual improvement of Q planning, manufacture, QMS
Recognition of problem-solving team and their effect on error culture in organizations
Successfully integrate 8D Method into organizations
Preferably first experiences with problem processing in your own organisation.