DGQ - Quality Management l - Basics

DGQ - Quality Management l - Basics

The course teaches you how to optimize the processes in your organization through professional quality management. You will receive in-depth knowledge of the basics of quality and process management as well as the ISO 9000 family. You will participate in maintaining the quality management system and support those responsible for quality management.

You will get an overview of regulations and standards, especially DIN EN ISO 9001. You will learn to use the high level structure as a possible basis for integrated management systems.
An important aspect here is the documentation of your management system. You will learn how to prepare, carry out and follow up internal audits. You will prepare concrete practical tasks for implementation in your organization during the course.

Your benefit

• You can work with DIN EN ISO 9001.

• You will be able to organize the internal audit process.

• You can help set up and maintain a process-oriented QM system.

Content

• Introduction to quality management

• Process management

• Presentation of the ISO 9000 family

• DIN EN ISO 9001

• Motivation and dealing with change

• Documentation

• Internal audit process

• Lead and moderate groups

• Presentation of results for different target groups

• Group work

The knowledge and skills imparted are the basis for your further events in the “Quality Management” course block.

Special instructions

If you work in the health and social sector, you can also attend our branch-specific course series "Quality Management in Health and Social Services".

You can apply for individual funding for this training.

If we don't show pre-scheduled training sessions above, don't hesitate to get in touch with us to discuss options.